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You only pay for active helpdesk users — no setup fees, no hidden costs. Every plan includes multi-channel ticket handling, reports and support from the Debesis team.
Choose the plan that best fits the size of your customer service team. You can test any variant during a free trial period.
Basic
For small teams that want to organize emails and phone calls.
PLN 119
/ user / month*
Extended
For companies handling tickets from multiple channels — email, web, phone, SMS.
PLN 149
/ user / month*
Comprehensive
For teams that need a customer portal, RMA module and advanced automation.
PLN 169
/ user / month*
Regardless of the plan, you get a complete helpdesk system for customer service with deployment support. It is a cloud-based helpdesk, so updates and security (cloud helpdesk) are on our side. We do not charge additional fees for project start or system updates.
For small teams, it is a practical ticket handling software for small businesses that grows together with the organization.
Can I test the helpdesk system before deciding?
Yes. We offer a free helpdesk system trial as a trial period, so you can see how the helpdesk demo works on your real customer tickets.
What does helpdesk system pricing and ticket system cost look like?
Helpdesk system pricing depends on the number of users and feature scope. If you are interested in ticket system pricing, we will match the plan to your team and processes, and calculate the cost based on the number of agents.
Can I mix plans within one team?
Most often the entire team works on one plan, but for larger projects custom arrangements are possible (e.g. some users on Extended, some on Complete). This works for both medium and large organizations, when a helpdesk for a medium-sized company or a helpdesk for a large company is needed.
How do you price integrations and extra automations?
Integrations with external systems (CRM, e-commerce, telephony, voicebot) are priced per project — based on a short conversation and scope. Standard integrations included by default are described on the page Integrations.
See also: helpdesk for banking, helpdesk for local government, helpdesk for call centers and helpdesk for e-commerce. Also our articles: helpdesk for the financial industry and helpdesk for local government.
Leave your contact details — we will match a plan to the size of your customer service team, show the helpdesk system live and prepare a pricing proposal.