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Privacy · Cookies

Cookie policy of the helpdesk system Debesis

Last updated: 30 April 2026

1. What are cookies?

Cookies are small text files stored on your device — computer, phone or tablet — while you use our website. They remember your preferences, let us analyse traffic and keep the site's features working.

Under article 398(3) of the Polish Electronic Communications Law, we may store cookies on your device where they are necessary for the site to work. Every other kind of cookie requires your consent.

2. Which cookies do we use?

We keep cookies to a minimum: those necessary for core functions, for traffic analytics and for the live chat. We also use Google Ads marketing cookies, which measure advertising performance and support remarketing. They load only after you give consent in the “Marketing” category.

Necessary No consent needed

Session and security cookies

Required for the site to work: keeping your session, CSRF protection and identifying you when you submit the contact form.

Name Lifetime Purpose
debesis_contact_id 30 days Identifies the person submitting the contact form
Communication Smartsupp Live Chat

Live chat (Smartsupp)

They power the live chat widget in the bottom right corner, keep your conversation history between visits and recognise you as the same user. Provider: Smartsupp.

Name Lifetime Purpose
ssupp.vid 3 years Visitor identifier — keeps conversation history
ssupp.visits 3 years Number of visits to the site
ssupp.chatid session Identifier of the active chat session

Conversation data is processed by Smartsupp s.r.o. (Czech Republic) under the Smartsupp privacy policy and the data processing agreement concluded with Debesis.

Analytics Google Analytics 4

Google Analytics 4 (through Google Tag Manager)

They help us understand how people use the site — which articles they read, where they came from, how long they stay. We look at the data in aggregate. Advertising cookies are described under “Marketing” below.

Name Lifetime Purpose
_ga 2 years Identifies unique users (Google Analytics)
_ga_M0K5XQKJTV 2 years Session state for GA4 (debesis.pl property)
_gid 24 hours Distinguishes users over a short period
Marketing Google Ads

Google Ads (through Google Tag Manager)

They measure which ads lead to an enquiry and let us show our ads to people who visited the site. They load only after consent in the “Marketing” category; without it, Google Tag Manager does not fire these tags.

Name Lifetime Purpose
_gcl_au 90 days Links an ad click with a later enquiry (Google Ads)
cookies on Google domains up to 13 months Advertising measurement and remarketing — set by google.com and doubleclick.net

3. How to manage cookies

You can control or delete cookies at any time — most browsers let you block all of them or accept only some. Bear in mind that blocking necessary cookies may stop parts of the site from working.

How to disable cookies in common browsers:

4. Data controller and the GDPR

The controller of your personal data processed through cookies is:

Debesis Sp. z o.o.
ul. Geodetów 176, 05-500 Piaseczno, Poland
E-mail: biuro@debesis.pl
Phone: +48 22 699 99 09

You have the right to access your data, rectify it, erase it, restrict its processing, port it and object to it. Full details are in the Privacy Policy.

For anything concerning the processing of personal data, contact us at biuro@debesis.pl. You also have the right to lodge a complaint with the President of the Polish Data Protection Authority (UODO).

5. Changes to this cookie policy

We may update this policy. The current version is always published on this page with the date of the last update shown at the top. We recommend checking back from time to time.