Debesis deploys helpdesk in companies from very different sectors — from e-commerce, through healthcare, finance and logistics, to administration and education. Every industry has its own requirements (GDPR in healthcare, audit trails in finance, courier integrations in e-commerce). That's why we configure the helpdesk for a specific process, instead of selling a "generic" tool.
Returns, complaints and order status questions in one thread with BaseLinker, Shoper and couriers. The agent sees the order, shipment status and customer history without switching tabs.
See e-commerce deployment →Tickets from employees, categorization by system, SLA per priority. The knowledge base shortens first response time, and reports show recurring failures and the actual workload of the support team.
See IT deployment →Change audit, role-based access control, SLA for regulatory categories, full contact history as evidence material. Support for regulatory reporting. Deployments in cooperative banks and leasing companies.
See banking deployment →GDPR compliance for sensitive data, automatic visit SMS, integration with HIS/RIS systems. Voice Bot answers calls after reception hours and offloads the front desk — deployments in clinic networks and diagnostic centers.
See Medi-system →Every ticket linked to a shipment number in InPost, DPD, GLS. Automatic status updates, escalations on delays, SLA for damage claims. Full customer contact path available in one view.
See transport deployment →VoIP exchange built into the helpdesk: every call automatically becomes a ticket with recording and transcription. Queues, IVR, SLA and KPI reports in one application — without integrating separate systems.
See call center deployment →Citizen requests, internal cases, public information requests and paper applications — all as one process with responsibilities and deadlines. Reports help plan resources and improve service availability.
See administration deployment →Service tickets, failures, warranty claims. Each ticket has an owner and deadlines, and integration with warehouse and ERP gives full case context. Support for field service and mobile repair teams.
See automation →