Privacy Policy for SystemHelpdesk.pl

1. Data Controller

The controller is Debesis Sp. z o.o., ul. Geodetów 176, 05-500 Piaseczno. Contact for privacy matters: biuro@debesis.pl.

2. Scope of data

Depending on how you use the site, we may process:

• identification and contact data (name, email, phone, company),
• content of inquiries sent via the contact form,
• technical and statistical data (IP address, device identifiers, logs),
• cookie preference information.

3. Purposes and legal basis

We process data under Art. 6 GDPR, including:

• handling inquiries and pre‑contract actions (Art. 6(1)(b)),
• consent for analytics and marketing (Art. 6(1)(a)),
• legitimate interests such as security, service quality, and claims defense (Art. 6(1)(f)).

4. Data recipients

Data may be shared with service providers supporting the site (hosting, analytics, communication tools). They process data under data processing agreements and our instructions.

5. Transfers outside the EEA

Some analytics or marketing tools may process data outside the EEA. When applicable, we rely on appropriate safeguards (e.g., standard contractual clauses).

6. Retention periods

We keep data only as long as necessary for the purpose and as required by law. Marketing data is processed until consent is withdrawn.

7. Your rights

You have the right to access, rectify, erase, restrict processing, object, and request data portability. You may also withdraw consent at any time.

8. Cookies and analytics

We use cookies for essential, analytics, and marketing purposes. Consent for optional cookies is voluntary and can be changed at any time. The site may use tools such as Google Analytics 4, Google Tag Manager, Meta Pixel, and communication tools (e.g., chat).

9. Data security

We apply technical and organizational measures to protect data. Access is restricted to authorized personnel.

10. Policy updates

We may update this policy when required by law or service changes. The latest version is always available on this page.