Three packages, one SaaS ticketing system

Choose the package that best fits your team size and channel mix. Every plan can be tested in a free trial period, and the final configuration is tailored to your support process and priorities. This is a SaaS ticketing system — helpdesk software and a request handling tool with integrations, built for B2B customer support.

Start
99 zł / user / month*

For small teams that want to organize email and phone requests.

  • Email and phone request handling
  • Unified customer history
  • IVR and call recording
  • Basic workload reporting
  • Knowledge base for agents
  • Email and phone support 08:00–19:00
  • Dedicated onboarding lead
* price per license, min. 2 users
Business
129 zł / user / month*

For teams handling multi‑channel requests — email, web forms, phone, SMS.

  • Everything in Start
  • Web form requests
  • SMS/MMS support
  • Advanced reporting (SLA, response time, queues)
  • Tagging and categorization
  • CRM / sales system integrations
* price per license, min. 2 users
Enterprise
149 zł / user / month*

For teams that need a customer portal, RMA module, and advanced automation.

  • Everything in Business
  • RMA / complaint handling module
  • Customer self‑service portal
  • Advanced automation scenarios
  • Executive reports (KPI, SLA, NPS/CSAT)
  • Process design support
* price per license, min. 2 users

What’s included in every plan?

Each license includes workflow configuration, onboarding support, and access to core helpdesk features. Packages scale with your team, and integrations or automations are selected based on real operational needs. Final pricing depends on user count, integrations, and SLA requirements.

Contact SystemHelpdesk.pl — schedule a demo

Reach out to us — we’ll advise and show the system in action.

Debesis — solution owner

Contact Debesis

Questions about helpdesk workflows, automation, or integrations?


Or want to schedule a free demo?

👉 Contact us directly — we respond quickly and clearly.

👉 We’ll advise how to improve ticket handling in your company.

Debesis — solution owner

Debesis delivers advanced automation for requests and complaints, supporting e-commerce, tourism, automotive, medical, transport, service, and IT teams.


© Debesis 2026 – All rights reserved